VTF

Early-Stage Collections

Our soft collections approach focuses on engaging with customers early in the delinquency cycle to encourage timely payments. We: 

  • Send gentle reminders via calls, emails, and SMS. 
  • Educate customers about overdue payments and repayment options. 
  • Offer tailored solutions to prevent accounts from aging further. 

Benefits

Late-Stage Collections

We manage delinquent accounts that are past due and require strategic recovery efforts. Our team employs: 

  • Negotiation-based repayment solutions. 
  • Structured payment plans customized to customer financial capacity. 
  • Escalated communication to ensure resolution of overdue accounts. 

Benefits

Skip Tracing Services

We locate and engage with hard-to-find customers who have become unresponsive or absconded. Our skip tracing services include: 

  • Contact and Address Verification: Leveraging digital tools, databases, and field investigations to verify updated information. 
  • Employment Tracing: Identifying current employment details to assess repayment potential. 
  • Asset Identification: Locating assets to facilitate repayment or legal proceedings. 

Benefits

Debt Negotiation and Settlements

We work closely with customers to design structured repayment plans and offer settlement solutions where necessary. Our approach includes: 

  • Analyzing customer financial capacity. 
  • Negotiating sustainable repayment options to recover outstanding amounts. 
  • Providing settlement plans to close delinquent accounts efficiently. 

Benefits

Advance Tools and Technology We Leverage

AI Voice Bots

Automated reminders and payment follow-ups for early-stage recoveries.

Analytics-Driven Insights

Segmentation of delinquent portfolios for targeted recovery strategies.

Predictive Dialers

Optimized agent productivity with automated outbound dialing.

CRM Integration

Seamless tracking, reporting, and monitoring of collection progress.

Why Choose VirtualTeam ?

14+ years of experience managing diverse portfolios for banks, NBFCs, and corporate clients.

Adhering to international debt collection standards, AML regulations, and data privacy laws. 

Leveraging AI, predictive analytics, and digital tools for efficient recoveries. 

Solutions tailored to match your portfolio size, aging stage, and customer base. 

Maintaining positive customer relationships while ensuring recovery. 

Industries We Support

Better Environment

Better Tomorrow