Case Description
A leading logistics company in India with pan-India and international operations was struggling with high attrition rates, increased incidents of fraud, and the hiring of below-quality staff. The company required a robust Employee Verification Process to address these challenges, improve hiring accuracy, and ensure long-term workforce stability.
Challenges
1. High Attrition Rates:
Frequent employee exits disrupted operations and increased recruitment costs.
2. Fraudulent Information:
False details on resumes, including incorrect education, employment history, and reasons for leaving previous jobs.
3. Quality of Staff:
Recruitment of underqualified and unsuitable employees led to low productivity and operational inefficiencies.
4. Lack of Verification Process:
Absence of proper background verification allowed candidates with misrepresented information to get hired.
VirtualTeam implemented a comprehensive Employee Verification Strategy to identify discrepancies and strengthen the client’s recruitment process.
Key Initiatives:
1. Sample Verification of Recently Exited Employees:
Conducted a detailed background check on samples of recently exited employees.
Identified incorrect information in resumes, including falsified employment history and fabricated exit reasons.
2. New Hire Verification Process:
Implemented thorough verification for all new recruits, including:
Education Verification: Validating degrees and certifications.
Employment History Checks: Confirming previous job roles, tenure, and reason for leaving.
Address Verification: Validating current and permanent addresses.
Criminal Record Checks: Ensuring candidates had no pending legal issues.
3. Deep and Accurate Reporting:
Provided detailed feedback to the HR team for each candidate, highlighting discrepancies and actionable insights.
4. Process Integration:
Designed a structured verification workflow that seamlessly integrated with the company’s recruitment process.
Our structured employee verification strategy delivered significant improvements for the logistics company:
Reduced Attrition Rates: Improved hiring accuracy led to a substantial decrease in employee exits.
Better Hiring Decisions: The company now recruited verified, high-quality candidates aligned with job requirements.
Increased Productivity: The improved workforce quality led to higher productivity and operational efficiency.
Fraud Detection: Identified multiple cases of fraudulent information, preventing future risks.
“VirtualTeam completely transformed our recruitment process. Their detailed verification services helped us detect fraud, hire quality employees, and reduce attrition. The feedback provided was invaluable, and our operations have improved significantly as a result.”
— HR Head, Leading Logistics Company